Therefore, it’s crucial to make sure that your tech stack supports flexibility in your customer portal. You’ll not only want to be able to choose the various actions your customers can take within the portal, such as updating their address or swapping a product. You’ll also want to be sure that you can tailor the look and feel of the portal to match the rest of your brand.
Another key area for subscription management, transactional SMS allows your phone number list customers to update their orders without even having to log on to their account. Instead, right from their mobile device, they can make changes to their subscription like swapping an item, skipping an order, or adding a one-time purchase.
By having the proper tools in place, you can ensure your customers have the freedom to make changes to their orders wherever they are. This saves both them and your Support team time and effort, and can go a long way in increasing customer satisfaction.
3. Allow complete customization
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