Chatbots are gaining immense popularity globally and across industries like never before. With each passing day, we see a variety of use cases being unearthed where chatbots can be effective and add value to the business.
However, for many, it is sometimes difficult to understand the different terminologies being used in these discussions due to the ever-evolving nature of this technology.
To help you out, in this article, we’ll go over some important terms you should know to contribute effectively in the discussions when considering adopting a chatbot for your business
Here’s an infographic summarizing some of the terms we advertising data have covered in this article. Feel free to save this and share it with your team. For more detailed definitions and examples, scroll along.
A chart showing common vocabulary used in chatbots.
Common vocabularies used in AI chatbots
Chatbot
A chatbot is a computer program designed to simulate human conversation. Chatbot interprets the words given to them and provides a pre-set answer.
Chatbots running on websites Chatbots Purpose
Crunch Crunch, an online accounting software company, uses an AI chatbot on its website and mobile app to help users with finance-related queries.
Intent
An intent represents the purpose of the user input. It is the reason why the user is sending a message to the chatbot.
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