According to numerous studies, acquiring a new customer is between 6 and 7 times more expensive than keeping one.
results of a customer loyalty strategy
In the midst of the current crisis, teleworking has become the norm and customer service methods are being updated at a rapid pace.
With this scenario in mind, it is normal that customer bulk sms turkey service techniques are in fashion, and that is why, in this article, we are going to talk about the 6 most important ones in this area.
The 6 Most Important Customer Service Techniques
There are 6 techniques that, in my opinion, are essential:
Prioritize speed over accuracy
Customer service work is very stressful:
The tickets are piling up.
Seconds add up in waiting lines.
People who come with problems are usually not very happy.
Etc…
To make matters worse, in many departments performance is measured by the number of tickets managed per day or some similar metric or KPI
of volume. In the midst of this scenario, it is very easy to prioritize closing tickets quickly rather than actually solving the customer's problem. And this is a mistake.
The first technique is mandatory: taking the necessary time for each problem .
As in the story of the tortoise and the hare, the winner is not the one who runs the fastest, but the one who maintains the right pace at all times.
