Knowledge-base and Customer Self-serve

mouakter11 · Post by **mouakter11** » Thu Mar 27, 2025 7:44 am

In the above screenshot, there is a question asked by the user, “Is there a free package?” Which means the user is asking that “Is there any free plan?”

You can gather all such relevant questions that the chatbot could not answer.

Step 2: Add these questions and their answers to the chatbot
Now, visit the chatbot building platform to train the chatbot. Following steps and screenshots will help you to train your Kompose chatbot.

First, visit the Kompose-bot builder platform and select the chatbot from the dropdown menu as shown in the picture below. Now, tap on ‘Add’ under the ANSWER section and add the training phrases along with the answer.

visit the Kompose-bot builder platform and select the chatbot from the dropdown menu
So, that’s about how to enrich your chatbot. You can also connect your Facebook pages, WhatsApp Business Account with the chatbot so that you get all the data from all your customer communication channels.

You need to update your knowledge base with clear and straightforward advertising data information that the customers can access. Customer self-serve is one of the most sought-after service channels for millennials. They prefer to check the solution of a problem by either searching your website or going on a search engine. In both cases, a well-maintained knowledge base can help you and your customers greatly.

The best way is to organize your FAQs or knowledge base articles in categories so that one can easily browse through them. Add the repetitive queries to the FAQ section/knowledge base and redirect the customer to these pages as and when required.

See an example below:

reduce customer service queries using knowledge base and FAQs
Troubleshooting Videos
There are a few aspects of your product or service that are difficult to understand or adapt. Or perhaps, they are very prone to errors due to implementation/usage complexities. For such instances, providing solutions then and there is the best way. That’s where troubleshooting videos come in handy.