Onboarding welcome message
Posted: Sat Dec 07, 2024 6:02 am
One-size-fits-all WhatsApp business greeting message
If you need an all-purpose welcome message to connect with your customers without setting up a dedicated automation workflow for every case, use the example below.
Brand awareness greeting message
Oftentimes, people interacting with your brand for the first time will have little to no idea of what you actually offer. Why not boost brand awareness with your WhatsApp greeting message? Here’s how.
Note: An unsubscribe link is as important on WhatsApp as it is in emails.
Engaging new subscribers
It’s a good practice to welcome new WhatsApp newsletter subscribers so they know they’re in the loop now.
Welcome discount message
It’s not uncommon to offer discounts and gifts to users that subscribe to your brand communications. It helps fill your contact list with people interested in your products or services fast. Use this template to share discount codes with new subscribers.
Lead welcome message
Do you generate leads with downloadable lead magnets such as an ebook or a checklist? Why not add a WhatsApp opt-in checkbox on the signup form and follow up with those leads on there later?
Form submission welcome message
When customers fill in the contact form on your site to get in touch with your team, you must let them know you’ve received their submission. If you don’t, and your sales rep calls them in a week out of the blue, they may well learn the prospect has already turned your competitor.
Set up an automation flow that will trigger a form submission confirmation message the moment a user submits their request on your website. Include this template in the flow:
Order confirmation message
In addition to order confirmation emails, you can send similar messages on WhatsApp for Business. This way, you can be sure contacts get this important notification.
Once a customer signs up for your web product or places an order through your ecommerce store, it’s good to guide them through their next steps. An onboarding welcome message on WhatsApp is a perfect way to do so.
Related: 10 of the Best Onboarding Email Examples to Engage New Customers
Customer support greeting message
Whenever existing customers reach out to customer support, you should respond immediately. Customer satisfaction often depends on it, even outside of your working hours. But how do you make this a reality?
A customer care greeting message is an automated notification confirming you’ve received a customer inquiry and are going to resolve their issue as soon as possible. Here’s a template you might want to use.
Out-of-office greeting message
You may also want to set up an automated WhatsApp message specifically for when customers reach out to you outside of working hours.
Waitlist notification
When customers subscribe to be alerted when their favorite product is back in stock, send them a WhatsApp message to tell them when the restock is expected and offer similar products for those who can’t wait.
If you need an all-purpose welcome message to connect with your customers without setting up a dedicated automation workflow for every case, use the example below.
Brand awareness greeting message
Oftentimes, people interacting with your brand for the first time will have little to no idea of what you actually offer. Why not boost brand awareness with your WhatsApp greeting message? Here’s how.
Note: An unsubscribe link is as important on WhatsApp as it is in emails.
Engaging new subscribers
It’s a good practice to welcome new WhatsApp newsletter subscribers so they know they’re in the loop now.
Welcome discount message
It’s not uncommon to offer discounts and gifts to users that subscribe to your brand communications. It helps fill your contact list with people interested in your products or services fast. Use this template to share discount codes with new subscribers.
Lead welcome message
Do you generate leads with downloadable lead magnets such as an ebook or a checklist? Why not add a WhatsApp opt-in checkbox on the signup form and follow up with those leads on there later?
Form submission welcome message
When customers fill in the contact form on your site to get in touch with your team, you must let them know you’ve received their submission. If you don’t, and your sales rep calls them in a week out of the blue, they may well learn the prospect has already turned your competitor.
Set up an automation flow that will trigger a form submission confirmation message the moment a user submits their request on your website. Include this template in the flow:
Order confirmation message
In addition to order confirmation emails, you can send similar messages on WhatsApp for Business. This way, you can be sure contacts get this important notification.
Once a customer signs up for your web product or places an order through your ecommerce store, it’s good to guide them through their next steps. An onboarding welcome message on WhatsApp is a perfect way to do so.
Related: 10 of the Best Onboarding Email Examples to Engage New Customers
Customer support greeting message
Whenever existing customers reach out to customer support, you should respond immediately. Customer satisfaction often depends on it, even outside of your working hours. But how do you make this a reality?
A customer care greeting message is an automated notification confirming you’ve received a customer inquiry and are going to resolve their issue as soon as possible. Here’s a template you might want to use.
Out-of-office greeting message
You may also want to set up an automated WhatsApp message specifically for when customers reach out to you outside of working hours.
Waitlist notification
When customers subscribe to be alerted when their favorite product is back in stock, send them a WhatsApp message to tell them when the restock is expected and offer similar products for those who can’t wait.