I spent the first 8 years using Excel, until I asked several friends and they told me that the definitive solution was to use a CRM. So in this post I hope to save you that time.
Disclaimer: When I started trying CRM, the good ones were so difficult that nobody in my company used them and, on the other hand, the easy ones were so simple that they were not useful, so we decided to make our own, a CRM that would solve the problems of an SME, and that now you can use too >>>> at the time SumaCRM, now happily part of the efficy family
Let's get down to business. You need a CRM if...
1. If a customer gets angry because he asked for sms gateway estonia something but you didn't do it because internal communication failed
"Ring, ring... Ring ring..." - the phone in my company Totombola's office rang.
"We are Totombola, how can I help you?" Javier, a colleague of mine, answered the phone.
"Hi Javier! Last week I spoke to Tomás and he told me that he told you to do something for me but you haven't done it." - said the client.
"Oh, sorry! I didn't know I had to do this... Oh yes, I have Tomás's email here . I get hundreds every day and sometimes I miss them. I'll do it right now," said Javier.
"This isn't the first time this has happened to you. I'm sick of having to remind you. Put me through to Tomás," the angry customer finished the conversation.
And that's when the "fan of shit" came on, from the client to me, I to Javier, and from Javier to everyone because he was up to his neck.
