Identify goals which may include

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Our 360° CRM comparison
Designing a High-Performance CRM Strategy
Step One: Clarify the vision and targets of your CRM strategy
Looking to implement an optimal CRM strategy ? It's essential to clarify your vision and specific objectives.

Here's what this means in practice:

Create a clear and ambitious vision for your CRM strategy, identifying what you want to achieve through it. This vision should be fully aligned with your company's overall strategy and contribute phone number list significantly to achieving its objectives.



Increase customer satisfaction.
Improve productivity and efficiency of internal processes.
Reduce customer attrition rate.
Establishing relevant KPIs to measure the effectiveness of your CRM strategy will allow you to assess your progress toward your goals and adjust your strategy accordingly. These performance indicators are the secret keys to guide you to success!