Using WhatsApp with a team becomes difficult with the native integration. Once a WhatsApp number connects to HubSpot, you lose access to the native WhatsApp mobile and web apps, as all messages only appear within HubSpot .
This means your entire team has to work exclusively from HubSpot's inbox interface, which isn't specialized for high-volume messaging. There's no sophisticated agent routing or in-depth performance monitoring, creating friction dentist data as your team tries to scale.
Native HubSpot WhatsApp Integration Limitation #3: No Extensive Omnichannel Support
HubSpot is, first and foremost, a CRM, not a dedicated messaging software. Its WhatsApp integration is limited to WhatsApp only. If your customers message your business on other channels, those conversations won't show up in HubSpot.
This siloed approach may be sufficient if WhatsApp is your only messaging channel. However, for businesses juggling multiple messaging platforms, HubSpot's native solution won't effectively unify your communications.
How to Integrate HubSpot with WhatsApp with Respond.io
We've covered HubSpot's native WhatsApp integration's limitations and how third-party solutions like respond.io offer more flexibility.
Now, let's go step by step on how to set up WhatsApp with HubSpot the right way, using respond.io.
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